Most computer problems don't need a visit. With remote support, our team connects to your screen, sees exactly what you see, and fixes the problem while you watch, often in minutes.
What's included
- Help on your screen in minutes, without waiting for a visit
- Fixes for software problems, errors, email issues and settings
- Program installs and updates
- Secure, approved connections only. We connect when you allow it.
How it works
Call us and describe the problem. When needed, we'll ask you to install our small support agent, which takes a minute. Once you approve the connection, we take over the mouse and keyboard, fix the issue, and explain what we did. You can watch the whole time.
Is it safe?
Yes. Every connection is encrypted and approved. Our team connects only to help with the problem you called about.
Who it's for
Anyone who needs fast help with a computer problem, at the office or at home. Managed IT clients get remote support as part of their service.
Why Unite
Remote support is the fastest way to get back to work. There's no waiting for a visit and no packing up a computer to drop it off. Our team has been supporting businesses remotely for years, and we explain what we're doing as we go, so you're never left wondering what happened on your screen.
Download the remote support tools and follow the installation instructions.
Frequently asked questions
How do I get remote support?
Call us. If our team needs to connect, we'll walk you through installing the support agent from our Get Support page.
Can you see my computer anytime?
No. We connect only when it's needed to help you, and you can see on your screen when we're connected.
What if remote support cannot fix it?
If the problem is hardware, like a failed drive or broken screen, we'll explain the next steps and arrange a repair.
Does it work on Mac and Linux?
Yes. Our support agent works on Windows, Mac and Linux.
How long does a remote session take?
Many problems are fixed in a few minutes. Bigger issues may take longer, and we'll keep you updated the whole time.