Most small businesses don't need a full-time IT person. They need IT that works, and someone to call when it doesn't. That's what our managed IT service gives you: an experienced team that runs your technology like a full IT department would, month to month or by the hour.
This is more than fixing computers when they break. We design, run and protect the systems behind your business, from the servers that hold your files to the security rules every computer follows. We also handle the day-to-day requests and watch everything in the background, so we can often fix a problem before anyone in your office notices it.
What's included
- Support for your whole team by phone, email or remote session
- Setup and care of computers, servers and Microsoft 365
- Updates and security patches installed on a schedule, not whenever someone remembers
- Monitoring day and night, with alerts handled by our team
- New employee setup and secure removal of access when someone leaves
- New computers and equipment chosen, bought and set up for you
- One place to call for vendors like your internet provider, printer company or software support
Microsoft 365 and email
- Microsoft 365 licenses provided and managed for you: email, Office apps, online meetings and file storage
- Extra storage when your team needs more room
- Matching professional email signatures for everyone, updated in one place
- Spam and scam emails filtered out, with blocked messages reviewed so real email isn't lost
- Protection that stops others from sending fake email in your company's name
- Your company's web address and email settings looked after, so email and your website keep working
The systems we run for you
- Servers and storage for your files, set up so one failure doesn't stop your office
- User accounts, passwords and the security rules every computer follows
- Firewalls, Wi-Fi and secure access for people working from home
- Backups and a plan for getting back up after a disaster
- Microsoft 365 and cloud services, including moving your office to the cloud
- The software your business runs on, like accounting and tax programs shared across your office
- Phones, security cameras, and temperature monitoring for medical and pharmacy storage
- Battery backups that safely shut down servers if the power goes out
How it works
We start by learning your business and reviewing every computer, account and system you have. We fix old problems, close security gaps and write down how everything is set up. From then on, we take care of your IT every day, and you get a clear point of contact who knows your setup. When you call, you talk to real people who already know your business.
Who it's for
Offices with a handful of people up to a few dozen, especially medical, legal and financial offices that can't afford downtime or data mistakes. If your current IT is a part-time helper, a nephew, or whoever in the office is "good with computers," this is the next step.
Why Unite
Since 2009, we've helped Florida offices stop worrying about technology. Our team brings hands-on experience with the same kinds of systems larger companies run, and explains them in plain language. You get answers instead of jargon, a team that already knows your setup when you call, and regular check-ins about what's coming next, like aging computers, renewals or security updates. We'd rather prevent a problem than bill you for fixing it.
Frequently asked questions
What does managed IT mean?
Instead of paying someone only when something breaks, you have a team that looks after your technology every day. We keep systems updated, watch for problems and support your staff, so issues get fixed early and costs stay predictable.
Do you replace our current IT person?
Not necessarily. We can take over all of your IT, or work alongside an in-house person and handle the parts they don't have time for, like monitoring, security and after-hours alerts.
How do employees get help?
They can call, email or start a remote session. Most requests are handled remotely in minutes, without waiting for a visit.
Do you require a long-term contract?
No. We offer month-to-month plans and hourly support, with rates based on what your business needs. We'll find the right fit together during your free consultation.
What happens on the first day?
We start with a full review of your computers, accounts and security. You get a short list of what we found and what we'll fix first, in plain language.